Definitions
For the purposes of this Return & Refund Policy:
● “Company” (referred to as either “the Company”, “We”, “Us” or “Our”) refers to NEXTRA AUTO & TRADING SDN. BHD.
● “Goods” refers to the items offered for sale on the Service, including dash cams, car chargers, car care & cleaning products, car accessories, and car tools.
● “Orders” means a request by You to purchase Goods from Us.
● “Service” refers to our business operations and any platform through which Goods are sold.
● “You” means the individual accessing or purchasing Goods from the Company.
Return & Refund Policy
We want you to be satisfied with your purchase. If you are not completely satisfied, you may request a return or refund under the terms outlined below.
Return Period
You may request a return within 30 days from the date you receive your order.
Eligibility for Returns
To be eligible for a return, the following conditions must be met:
- The item must be unused and in its original condition.
- The item must be returned in its original packaging.
- Proof of purchase (such as order confirmation or receipt) must be provided.
We reserve the right to refuse returns that do not meet the above conditions.
Refund Process
Once your returned item is received and inspected, we will notify you regarding the status of your refund.
If approved:
- The refund will be processed using your original payment method.
- Processing time may vary depending on your payment provider.
Cancellation Policy
You may request to cancel your order within 12 hours of placing it.
If your cancellation request is submitted within this time frame:
- Your order will be cancelled.
- Any payment made will be refunded accordingly.
Requests made after 12 hours may not be accepted as the order may already be processed.
Contact Us
If you have any questions about our Return & Refund Policy, or if you would like to request a return or cancellation, please contact us:
Company Name: NEXTRA AUTO & TRADING SDN. BHD.
Email: nextra-auto@outlook.com
Address: NO. 207, TINGKAT 1, TAMAN NENAS FASA 2 09000 KULIM KEDAH
